General faq
It is the client’s responsibility to provide the alcohol, we are experts in serving up delicious drinks and creating a fantastic atmosphere for your event. We can assist you with the selection of beverage and quantities.
Unfortunately, due to our booking model we are unable to accommodate make up / rain dates. We will be happy to work with you and/or your event coordinator the day of to adjust times if necessary due to a rain delay, if possible. It is the host’s responsibility to plan for tent cover or other accommodations to be made in the event of inclement weather. We will work with your vendors to achieve the best back-up plan possible so the show can go on! However, for the safety of our staff we reserve the right to close the bar if dangerous conditions arise.
Our policies align with most other professional businesses in the event planning industry. We require a 50% deposit to reserve your date and the remaining 50% is due 15 days prior to your event. If booking less than 15 days in advance, full payment is due at time of booking. We are happy to work with clients who need to reschedule their event for a later date. Should you need to cancel, we require a minimum of 30 days notice. Rescheduled dates must be within 12 months of original date, and depends on availability.
As early as 6-12 months. It’s always possible that a cancellation could happen, so go ahead and reach out to check on availability. The best way to avoid the wait list is by booking early. Our rentals are booked on a first-come, first-served basis and no date is held without a deposit and signed Agreement.
We arrive 2 hours before the beginning of the event. This assures that beer or alcohol is properly chilled and ready to serve.
We can accommodate indoor or outdoor events, please check with your venue prior to booking our services. Bella and Enzo measure 10 ½ feet long, 6 feet tall, and just shy of 5 feet wide.
Additional FAQ
Yes. We offer free delivery within 20 miles distance from our storage location 33166. Delivery fees of $2.50 per mile apply for all other areas. If you live outside of our free delivery zone, we recommend inquiring before booking for a quote.
No. Bounce Castles can be added on when you purchase our Mobile bar & cart services, this price will be included in our packages list so please fill out your information on our contact page.
We set up 1 hour before your party. We will coordinate a specific delivery window based on the start time of your event. In the case you need a special delivery time, please let us know and we will do our best to accommodate.
We pickup same-day after your event ends. This allows us time to clean and prepare the rental for the following day’s event. Pickups requested after 9pm will incur an additional charge of $50.
If you need to cancel your event, we will hold your $100 non-refundable deposit and you can reschedule for any future date. When you are ready to reschedule, the deposit will be applied to your new event date. If you reschedule your event more than once, there will be a $50 inconvenience fee.
We ask as a courtesy that you give us as much notice as possible when cancelling and/or rescheduling.
We are fully licensed and insured, so we can set up at parks. It’s your job to make sure the park has an electrical hookup to power the blower. We offer generator rentals for $75. Please check with your park ahead of time to see what permits or proof of insurance they need us to provide!
The inflatable will be totally clean! We wash, sanitize, and dry our inflatables immediately after each use.
One of the greatest dangers when using inflatables is wind. A strong gust of wind can pull the stakes anchoring an inflatable out of the ground and send it flying through the air with people on it. Inflatables must be deflated when winds reach 15 mph. No exceptions.
If it is raining the day of your event and you decide to cancel, the deposit will be held and you are able to reschedule for any future date. The rain will not hurt our inflatables. We encourage you not to cancel due to rain, as most times it is only scattered showers.
You have until 8:00am the morning of your rental to let us know if you are going to postpone.
There are no shoes, food, drinks, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer the client will be held responsible for replacement costs.
Yes, balloons and draping can be installed on to a bounce house, but due to the potential damage and staining to all of our bounce houses, these items MUST be installed by one of our professionals.